I have to say that in all the time that I have gone out to montauk the bake shoppe was the best! So when my husband and I decided to get married in Montauk it was only natural that we had the Bake Shoppe make our wedding cake. After meeting the owners for our consultation I couldn't have been more happy and excited that they were going to make the cake of my dreams!
The day before our wedding my husband went to the bake shoppe for some treats and asked about the cake. With a surprised look on his face the owner said one minute, walked away and came back with the original receipt with the $500 cash deposit attached to it. He told my husband that it was being worked on and it was to early to look at it. (I'll give them that since it was the day before).
Well our day was finally here, I couldn't wait to see the cake it was the only thing we couldn't see till the day of.
WELL I saw the cake and it honestly disappointed me greatly. Apparently the surprised look on the owner's face when my husband asked about it was because they completely forgot about it. It looked thrown together. I wish I had the pictures with me to post. It looked like a kindergarten class had put it together and that's being nice.
In all the cost of the cake was $990 dollars for 65 people. I was not even worth the deposit that was left. My husband and I went to the back shoppe the next day to discuss it with them and to my surprise they were so rude. (I was actually told by the restaurant we were married in that they are known for that).
I simply didn't feel the cake they presented was worth the $990 we had paid and wanted to see how they were going to take care of this. Well I was greeted with yelling, cursing and being blamed for their employees not being paid if I didn't pay full price for the cake etc...
She said the cake left fine and it all must have happened after it was delivered. The owner even said she had pictures of it on her iPad. Well when we looked at the pictures and I took her iPad and zoomed in on them she was clearly able to see what we were talking about.
She gave me my check back and only took the deposit as payment, which after their treatment was too much. She rudely told me she wishes us nothing but unhappiness and an ill marriage and to go F ourselves.
Nice customer service!!!!!!!
I have never walked into the shoppe again and am very happy 7-11 came to town!!!!! They now get all my coffee business. Gurney's bake shoppe would be my recommendation.