Tuesday, March 15, 2011

Paranoid Profiling Employees in the Emporium

On a snowy December morning I rushed to The Emporium in Sag Harbor to get a part for a failed toilet. The store had not opened on time and I had to wait outside with other customers.

I was looking in the plumbing department for the needed part and noticed that the help was carefully avoiding offering to help me. I continued my search and heard from behind me one of the young gentlemen employed there saying loudly, "I'm going for coffee" then refering to me in the other aisle he said, "watch him," like I was some kind of potential thief.

After he left I found the part I was looking for and went to pay. A teenage boy was at the counter with an embarrassed look on his face and I said to him, "I was offended by the comment 'watch him' when he should have said 'can I help you?'"

This group of youthful employees are rude and have an "attitude" when it comes to being helped. This is not the first time I have observed this in this store. In all fairness, I must say that another employee did go out of his way to help me at another time but the general feeling I get in this store is disdain for the customers.

I am an East End retailer and would never treat my customers this way. I grew up in Sag Harbor and I think the young employees of this store need an attitude adjustment. They are not even a shadow of the old Emporium or Barry's Hardware.

-J

6 comments:

  1. This has to be false. Never do the staff at Emporium act this way.

    ReplyDelete
  2. A friend of ours just showed us this post in this site. I apologize for the unpleasant experience you had in our store. Hopefully it was just a misunderstanding because I'm pretty sure none of our staff would say, 'watch him', or not ask a customer if they needed help. But as a retailer yourself, you must understand how difficult it can be at times to rely on the ambassadors of your business. Please stop in and see me so that I can make your next visit a pleasure. Ironically, and sadly, when our friend approached us in the store this morning to show us the posting, we were reviewing our serveillance footage to catch a shoplifter... it's not easy.

    ReplyDelete
  3. I shop at this hardware store all the time. I am treated great every single time. A young lady there even fixed my glasses for the price of the hardware and I've seen her do this for other customers. The people there are wonderful in my experience.

    ReplyDelete
  4. Great to see the owner and customers reach out and make it clear this is not a normal shopping experience.

    ReplyDelete
  5. One of the workers there is my biddie.

    ReplyDelete
  6. I Love Sag HarborJuly 16, 2011 at 4:43 PM

    I made the complain.t Whatever you did Mike, it worked. There is a big change with the staff attitude. Support local business at the Sag Harbor Emporium. All is forgiven. Thank you.

    ReplyDelete